Streakbound

Support

Last updated: 28 August 2026

This page is for people who need help with Streakbound. Legal details are in the Privacy Policy and Terms of Use.

Contact

Email: [email protected]

Please include the email used with Sign in with Apple (it may be a Hide My Email address), your in-app nickname if you have one, the app version if you know it, and a short description of the issue. We aim to reply within a few business days.

Cancel a subscription

All purchases go through the Apple App Store. We cannot turn off auto-renewal for you.

  1. In the App: open Settings, tap your Premium plan (Monthly Plan or Yearly Plan), then tap Cancel Subscription. That opens Apple’s subscription sheet.
  2. On iPhone: open the iOS Settings app → your name → Subscriptions → Streakbound, then cancel.
  3. If you do not intend to renew, cancel at least 24 hours before the current period ends. Otherwise Apple will charge the next period.
  4. Refunds are handled by Apple, not by us. Request a refund from your Apple ID purchase history or reportaproblem.apple.com.

Restore purchases

On the paywall, tap Restore. Use the same Apple ID you used to buy. Membership is tied to that Apple ID, not to a Streakbound password.

Delete your account

You must be signed in with Apple. Guest use has no cloud account to delete; uninstalling the App removes sandbox data on that device.

  1. Open Settings → Account & Security → Delete Account.
  2. Confirm. We then delete the server-side account, Sign in with Apple bindings for this App, and the link between the subscription and that account. The App also erases this account’s check-ins, photos, and body data on the device you are using.
  3. Deleting the account does not cancel Apple auto-renewal. Cancel the subscription first if you do not want further charges. Remaining paid time on Apple’s side is not refunded by us.
  4. The anonymous device ID and 3-day trial window stored in the Keychain remain, so deleting the account does not reset the trial.
  5. If you cannot use the in-app flow, email us with information we can use to verify you. We will handle a verifiable request within 30 days.

Photos and on-device data

Check-in photos and body photos stay on your iPhone by default. They are not uploaded to our servers. There is no cloud backup. If you delete the account or uninstall the App, back up anything you want to keep first (share or save to Photos).

3-day trial

The first 3 days after you first open the App are an in-app trial based on the on-device first-launch time. This is not an App Store Introductory Offer. Uninstalling and reinstalling usually does not reset that window.

Not medical advice

Streakbound is a general health and fitness tracker. It is not a medical device and does not diagnose or treat any condition. Talk to a clinician before starting a diet or exercise program.